All answers to eezy.nrw in the VRS

eezy.nrw is an electronic fare (eTarif) that you can use with an app on your smartphone.

The fare consists of a base fare and a per-kilometer charge and is calculated based on the straight-line distance between the starting point and the destination.

The maximum fare for trips with eezy.nrw in the Rhineland is 27.80 euros* for 24 hours (starting with the first trip) in 2nd class.

In first class, this 24-hour price cap is: +50% of the adult second-class fare

This applies regardless of the number and duration of the trips taken. Trips taken after the maximum price has been reached must still be booked via the app—but they will then be billed at 0 euros each.

There is no maximum price per trip.

The price cap applies separately to each passenger. Additional adults or children who check in receive their own 24-hour price cap.

* As of: June 1, 2026

In addition, eezy.nrw in the Rhineland has a monthly price cap of 63 euros. This means that all trips made via the “VRS eezy.nrw” app within a calendar month will cost a total of no more than 63 euros. Trips taken after reaching the price cap must still be booked via the app—but they will then be billed at 0 euros each.

The 63-euro price cap applies only to trips within North Rhine-Westphalia (NRW), because with eezy.nrw in the Rhineland, you’re only allowed to travel within NRW ! Another requirement for the 63-euro price cap is that all trips must be booked using the same eezy app. The price cap is applied separately for each passenger. Any additional adults or children checked in receive their own monthly cap.

It's not always cheaper, but it's never more expensive.

eezy.nrw is generally particularly attractive in the Rhineland for trips to and from the surrounding communities of Aachen, Cologne, or Bonn. But don’t worry: The maximum cost is never higher than the 24-hour price cap of 27.80 euros. And the monthly maximum price is always based on the Deutschlandticket, which is currently 63 euros. (As of June 1, 2026)

With the fare calculator , you can easily calculate the fare: Just enter your starting and destination stops, and the fare for the trip (2nd class) will be displayed.

Yes, that's possible.

The price for first class is 50 percent higher per person per trip.

Yes. As soon as your trip goes through the Rheinlandnetz , it will automatically be billed according to the eezy.nrw fare.

Trips between other transport network areas in North Rhine-Westphalia (NRW) or within these areas are also possible using the app.

For trips within a single region, the terms and conditions of the respective regional eTariff apply:

• in the Rhine-Ruhr Transport Association: eezy VRR
  
• in the Westfalen-Lippe Public Transport Association: eezy Westfalen

Here, too, fares are always based on the distance as the crow flies.

The eezy.nrw base fare is valid for 360 minutes. If your trip takes longer, an additional base fare will be charged.

Return trips and round trips are permitted and are priced according to the following system.

If, within a single trip, the full return ( starting stop = destination stop with intermediate use of public transit) or the partial return (the straight-line distance between the starting point and the transfer stop farthest from the starting point is more than three times the straight-line distance between the starting point and the destination) to the starting point, the trip is split and the fare is calculated as two separate trips as follows:

• A first fare calculation is performed for the straight-line distance from the starting point to the transfer stop farthest from the starting point.
  
• A second fare calculation is performed for the straight-line distance from this transfer stop to the destination.
  
• Both fares are billed separately.

The ride authorization under the eezy.nrw plan is non-transferable.

Ride authorization is always tied to the registered account holder(s).

eezy.nrw is currently not valid for trips to or from Rhineland-Palatinate, nor for segments of a trip that pass through Rhineland-Palatinate.

For these routes, you’ll need a different valid ticket before starting your trip.

No, you can only use eezy.nrw for rides within North Rhine-Westphalia.

To buy a ticket in the app, you need to check in ( swipe from left to right on the screen).

Please check in shortly before your trip begins . At underground stops, please check in while you’re still above ground.

Before checking in, make sure the correct starting stop has been detected. If this is not the case, select the correct starting stop from the list of stops displayed.

Once a successful check-in is displayed on the screen, you are authorized to ride. The app has saved the starting stop using your smartphone’s location data.

You can display your ticket during an inspection by tapping “Show Ticket.”

Once you have completed your trip and exited the vehicle, please check out at the destination stop—preferably at a surface-level stop— by swiping from left to right on the screen.

The app automatically recognizes at which stop the check-out was performed and then calculates the exact fare for the distance traveled. The fare is automatically charged to your registered payment method.

If you accidentally checked in and don't take a ride, you can check out shortly afterward without being charged a fare.

It is not possible to purchase a ride pass for eezy.nrw in advance.

Yes. When traveling with eezy.nrw in the Rhineland, you can select add-ons (adults, children, bicycles) for the entire trip during check-in, provided they are offered through the app. The price cap for these add-ons is calculated separately for each person or bicycle added, and the 24-hour period for the add-on is linked to the 24-hour period of the person who made the add-on. The price cap system for First Class and Second Class applies to each additional person and each additional child.

Depending on the app, a maximum of ten additional adults may be added per trip. Each additional adult, like the primary user, must pay the full standard fare. The number of additional children that can be booked varies by app. The number of additional bicycles booked may not exceed the number of people traveling together. Children under six years of age who wish to bring a bicycle do not need to book an additional bicycle.

When transferring between modes of transportation during your trip, you don't need to do anything.

The app records the transfer in the background. You don’t need to check out and check in again at a transfer stop.

During a ticket inspection, select “Show Ticket” in the app. The ticket will then appear as a barcode on the screen. You must show this to the inspection staff along with your official photo ID.

Check-in must be completed before boarding the vehicle, at the starting stop above ground. The ticket is only valid if it is clearly readable on the device. If your phone runs out of battery, you will not have a valid ticket.

Please complete the checkout process immediately. If the app does not identify the correct destination stop afterward, please let us know your correct destination stop via email.

Email us at: eezy.vrs(at)kvb.koeln

Close the app completely. Then restart the app and complete the checkout process.

If the trip was not billed correctly, please contact: eezy.vrs(at)kvb.koeln

During registration, you can choose from the following payment methods:

• Credit card (Mastercard/VISA)
• SEPA Direct Debit
• PayPal

The payment method will be charged no later than the following day, as a 24-hour price cap may need to be taken into account during the booking process.

Please check whether the payment method on file is correct and correct it if necessary.

Please complete your trip, open the “More” menu item in the app, click on “Contact,” and enter your username, travel date, and check-in time, as well as your departure and destination, so that we can identify your trip, and describe your issue to us.

If the ticket cost cannot be charged, the account will be automatically blocked. The system attempts to charge the amount every night. As soon as the payment method is working again, the account will be automatically reactivated.

You’re also welcome to contact us directly at eezy.vrs(at)kvb.koeln .

Yes. To do this, open the "Personal Information" menu in the app. There, you can add or change your payment methods.

If you already have a VRS HandyTicket customer account (e.g., through the VRS, KVB, Wupsi, RVK, or REVG), you can simply log in to the VRS eezy.nrw app using your username and the password you chose to use eezy.nrw under the VRS fare plan.

If you don’t have a customer account yet, you can easily register via the VRS eezy.nrw app to use eezy.nrw under the VRS fare plan.

You'll need

• a working smartphone with a touchscreen running Apple iOS 12.4 (or higher) or Android 7.0 (or higher)
  
• an activated, working SIM card that allows data usage. We recommend enabling the app for free data usage
  
• Enable your smartphone’s location services (set location mode to “high accuracy”). Make sure that location services are not disabled in your smartphone’s battery saver mode
  
• A valid payment method (credit card, SEPA Direct Debit, PayPal)
  

Note: The app does not run on devices that have been jailbroken or have root access enabled.

Personal data is required during registration for verification and to issue the travel authorization, as well as for support-related activities.

Background: The travel authorization under the eezy.nrw program at the VRS fare rate is non-transferable. During a ticket inspection, ticket inspectors will scan the barcode on the travel authorization and verify it against the customer’s photo ID.

The data will not be shared with third parties unless our technical service provider, Cubic/FAIRTIQ, requires the data for the purpose of correcting errors.

Make sure you entered the correct email address.

If that is the case, please contact: eezy.vrs(at)kvb.koeln

In the VRS app, you can easily update your personal information—including, of course, your cell phone number.

If you plan to use the app on a different smartphone in the future, you should first check whether the new smartphone meets the technical requirements.

Your account is linked to your email address, so logging in on the new smartphone or with the new SIM card is no problem.

If you change your phone number, you must send the new number along with your email address to eezy.vrs(at)kvb.koeln so that it can be updated in your customer profile.

To accurately track your trip, the app needs to be able to determine your location as precisely as possible using all the features of your smartphone.

When logged in, the app receives and sends approximately 1 MB per hour.

The app uses location tracking while you're traveling.

Battery consumption is measured across various phone models and operating systems. On average, the app uses about 5 percent of the battery per hour, although this varies significantly depending on the phone model and the age of the battery.

Battery consumption is higher when multiple apps or features are used simultaneously. It is the user’s responsibility to ensure that the phone has sufficient battery power during the trip.

If your phone no longer has sufficient battery power, you will not have a valid ticket.

Your personal data will not be processed until you have successfully registered in the app.

The app stores your personal data. It collects your contact and trip information and calculates the fare.

The trip is billed through the financial service provider with whom you have set up your payment method.

No. If you do not activate the app or use any eezy.nrw features, your GPS-based location data will not be collected.

Your personal data will only be disclosed to third parties to the extent necessary to fulfill the contract with you or if you have expressly consented to such disclosure. To the extent necessary, your personal data may be disclosed to service providers engaged to process the contract.

These service providers are contractually obligated to comply with data protection regulations and process personal data only in accordance with the instructions of the data controller.

High data security standards that comply with legal requirements are applied to all processing steps. These measures are continuously updated and improved in line with technological developments.

Your data will be stored only for as long as is necessary to fulfill the contract with you or to comply with statutory retention periods. After that, your personal data will be deleted.

No. In order to use certain features and services in the app, such as ordering tickets, you must register and provide certain personal information. Therefore, it is mandatory that you have read and understood the privacy policy.

Data may also be transferred to recipients outside the European Economic Area (EEA).

We ensure that data is transferred to third countries only to the extent that there is a legal basis for doing so.

The entity responsible for processing your data when you use the VRS eezy.nrw app is Kölner Verkehrs-Betriebe AG. You can find the contact information in the app’s menu.

For more information on data protection, please see the Terms of Service for the app at Privacy Policy | Kölner Verkehrs-Betriebe AG (kvb.koeln).

If you’re already a VRS-HandyTicket customer (via the VRS app, the KVB app, the wupsi app, the RVK app, or the REVG app), you can use your VRS-HandyTicket login credentials for the VRS eezy.nrw app as well.

Before using the app for the first time, you’ll just need to set up your payment method again. When you use the VRS eezy.nrw app, the eTarif Terms and Conditions apply.

If you’ve registered as a completely new user in the VRS eezy.nrw app, you can also use those login credentials to purchase all other tickets available via smartphone through the VRS app, the KVB app, the wupsi app, the RVK app, or the REVG app—and therefore also need the applicable terms and conditions for HandyTicket for these apps.

We have decided to present both sets of terms and conditions to you transparently from the outset.