Contact Form
Which area do you have questions, suggestions, or feedback about? Write to us!
Monday through Friday between 8 a.m. and 6 p.m., we’re also happy to answer your questions by email.
Fields marked with an * are required and must be filled out.
Use our contact form to get a quick response to your inquiry:
Privacy Notice
The data and information you provide via the contact form are collected in accordance with the provisions of the Federal Data Protection Act solely for the purpose of processing your inquiry as completely and as quickly as possible. Customer data is collected, processed, and used only to the extent necessary to handle or respond to your inquiry or complaint. The information you provide is also used to make representative and well-founded assessments of quality trends and emerging issues in regional rail (SPNV) and public transit (ÖPNV).
Subject to your consent, we may forward your inquiry to the relevant organizations (e.g., regional rail/local public transit authorities, transit companies, railway infrastructure companies, and transit associations) for a response. In the exceptional case that the outcome is not to your satisfaction, you may contact the “Local Transit Arbitration Board.” This is an independent body established by the North Rhine-Westphalia Consumer Advice Center, the Association of German Transit Companies, and transit companies in North Rhine-Westphalia. Please note that the Arbitration Board can only take action if a prior, documented attempt to reach a settlement in writing has been unsuccessful.
You can contact the Mediation Office at the following address:
Local Public Transportation Arbitration Board
Mintropstr. 27
40215 Düsseldorf
Tel.: 0211/ 3809380 (Mon–Thu 10:00 a.m.–12:00 p.m.)
Fax: 0211/ 3809666
Email: info(at)schlichtungsstelle-nahverkehr.de
Website: www.schlichtungsstelle-nahverkehr.de