Telephone advice
Timetable and fare information
Our employees from the VRS customer dialog are available around the clock on the telephone hotline:
(free of charge from all German networks)
The "talking timetable"
You can also obtain timetable information by calling:
(free of charge around the clock from all German networks)
* The NRW Smart Number is an initiative operated jointly by various transport companies and transport associations in North Rhine-Westphalia. Depending on the caller's region of origin and the time of day, calls are either forwarded to the responsible transport company or the relevant transport association. In some cases, calls are forwarded to external service providers. Detailed information on the companies involved and their data protection guidelines can be found here.
You can also write to us
We are also happy to answer your questions, concerns and criticisms by e-mail:
Monday to Friday between 8 am and 4.30 pm.
Please use our contact form.
Have you lost something on a bus or train?
Please contact the transport company in whose vehicle you lost your belongings directly: