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Declaration on accessibility

This declaration on accessibility applies to the apps of Verkehrsverbund Rhein-Sieg GmbH published in the PlayStore (Android) and AppStore (Apple).

As a public body within the meaning of Directive (EU) 2016/2102, we endeavor to make our mobile applications accessible in accordance with the provisions of the state of North Rhine-Westphalia on equal opportunities for people with disabilities (Behindertengleichstellungsgesetz Nordrhein-Westfalen (BGG NRW)) and the Barrier-free Information Technology Ordinance North Rhine-Westphalia (BITV NRW) for the implementation of Directive (EU) 2016/2102. The accessibility requirements are set out in Sections 3 and 4 BITV NRW, which was issued on the basis of Section 10e BGG NRW.

Status of compliance with the requirements

The review of compliance with the requirements is based on an assessment carried out on 29.04.2025 to 05.05.2025 by an external service provider (BITV test).

Based on the self-assessment, the apps are not compatible with the aforementioned requirements.

Content that is not accessible

We are making every effort to further improve the accessibility of our apps. We ask for your patience, as we sometimes have to intervene in the programming of the apps. Below you can find an excerpt of the non-accessible content:

  1. Text alternatives for videos and graphics are sometimes not available.
  2. Some tables are not fully labeled.
  3. Navigation within maps is limited.
  4. A few texts do not have sufficient contrast.
  5. For various forms:
    1. The automatic completion of stops cannot be navigated with the keyboard, so a selection is not possible.
    2. Some descriptive labels and designations are missing.

Date of creation or last update of the declaration

This declaration was created on 19.05.2024 and last updated on 19.05.2025.

Report barriers: Get in touch with the contact persons

Would you like to report existing barriers or request information on the implementation of accessibility?

For your feedback and all further information, please contact our responsible contact persons under the following links:Report a barrier.

Conciliation procedure

If no satisfactory solution has been found even after your feedback to the above-mentioned contact, you can contact the arbitration board in accordance with Section 10d BGG NRW. The BGG NRW conciliation body has the task of supporting out-of-court dispute resolution in the event of conflicts between people with disabilities and public bodies in the state on the subject of accessibility. The arbitration procedure is free of charge. No legal assistance is required. Further information on the conciliation procedure and the options for submitting an application can be found at www.mags.nrw/ombudsstelle-barrierefreie-informationstechnik.

You can contact the BGG NRW conciliation body directly at ombudsstelle-barrierefreie-it(at)mags.nrw.de.