Mobility guarantee
Helps you with delays and cancellations.
If your bus or train is delayed by 20 minutes or more at the departure stop, you have various alternatives that will still get you on your way - thanks to the NRW mobility guarantee.
In this case, you can either use a long-distance train (IC/EC/ICE), a cab or a sharing service (e.g. car/bike/e-scooter sharing or on-demand transport) as an alternative and continue your journey.
The additional costs for this will be reimbursed to you later - in full for long-distance travel and either in full or pro rata for cabs or sharing services, depending on the amount:
Nationwide, the cost of a cab or sharing service per person
- up to 30 euros during the day (between 5 a.m. and 8 p.m.) and
- up to 60 euros at night (between 8 p.m. and 5 a.m.).
reimbursed.
ATTENTION: Since January 1, 2025, the costs of transport services, such as Uber, are no longer reimbursed via the NRW mobility guarantee.
Please note: You must change to the alternative means of transport within 60 minutes. The transfer time begins when the guarantee claim comes into effect.
More information
You can find the digital refund application and much more information here: