Julia
Some texts are missing translations (e.g. tickets names, price levels, important information on the route), so easy to make mistakes for foreigners. Price levels don't have descriptions so at all not underdable how they work and what I need to choose. Didn't find possibility to redirect map to google maps. In general app idea is really nice, but hard UX for new users (tourists, foreigners, etc.). Make more usability testings with users and invite me there :)
4 people found this review helpful
Verkehrsverbund Rhein-Sieg
March 7, 2023
Hello Julia, thank you for your feedback. We are constantly working on improvements and will check your points of criticism.
Eckart Stolle
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I just tried to buy a ticket with my credit card. Did nlt work and i think i just paid anyways. During payment when putting the details and after clicking to pay a little notification apears that i have to approve the payment online with my bank. I had that before but the stupid app opens this inside its little window so after approving i cant go anywhere except refresh or back. In both cases the ticket is gone but since i approved it i may have paid anyways. What a useless app. Userunfriendly
Verkehrsverbund Rhein-Sieg
December 5, 2022
Hallo Eckart Stolle, vielen Dank für ihr Feedback. Dies geben wir einmal an die KVB weiter, da dort das HandyTicket administriert wird.
Ray H
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Its a bit all over the place, the menu and log in aren't in the most logical places and there's too much going on. The app shows you the times for the tickets, you buy a future ticket, then shows that it is valid immediately, but I need the ticket hours from now so its misleading.